Terms & Conditions


Terms & Conditions
We accept most major credit and debit cards, there is a 3% charge for credit card payments, however there is no charge for debit card payments. You can also pay by BACS (bank details on invoice) or by cheque.
If you have items that you wish to order and do not wish to use our shopping cart, please contact us by telephone or email to discuss the details of your requirements and to place your order.
You can also visit us at our factory in Thornbury to place your order.
Order Confirmation:
Once you have placed your order, you will receive a confirmation email with the invoice for payment. Our confirmation emails are not sent automatically but by real people, so they may not arrive immediately after placing your order, especially if you are ordering outside of our normal business hours.
Product Range:
All product images displayed on this site are only representative of the goods on offer. Actual goods may not be exactly the same colour due to the variation in the natural colours of timber being used in manufacture, also the actual colours you see will depend on your monitor and may not be accurate.
We reserve the right to change specifications of products without notice. We will endeavour to inform you of this, however this may not always be possible.
Your statutory rights are not affected by any of our terms and conditions.
General Terms:
All orders placed will be treated as an offer to purchase goods from us. We will only accept your offer and therefore enter into a contract with you once payment has been received. TRADE customers please contact us for our trade terms. We reserve the right to refuse or reject any offer to purchase at any time, although normally this would be if the product you have ordered is unavailable or withdrawn, we are unable authorisation for your payment, or we have identified a pricing or product description error.